Run an internal service desk

Internal requests get lost when intake has no central front door

Scattered communication channels make request tracking impossible. Without a single queue, tickets get forgotten, hardware ownership is untracked, and support teams spend their energy answering status questions from memory.

• A broken laptop turns into an ad-hoc direct message in chat.
• A new hire onboarding checklist arrives as an unformatted email thread.
• IT and operations maintain a shared spreadsheet to remember who asked for what.
• Hardware allocations and software licenses live in a separate inventory tool, or nowhere at all.

Dedicated service portals for every internal department

Set up dedicated service desks for IT, HR, facilities, and operations. Each desk has its own branding, intake forms, and target workspace.

Employees browse available services and fill out structured intake forms that capture exact requirements upfront, avoiding endless back-and-forth clarification.

Portals also support email intake: incoming messages to designated support inboxes turn into tracked requests in the matching team queue automatically.

Route incoming requests directly into team backlogs

Every submission converts directly into a work item on the responsible team's backlog and Kanban board.

Parent and child relationships keep complex workflows organized. A single new-hire request can branch into tasks for hardware provisioning, account setup, and desk allocation.

Service teams share the same workflows, custom statuses, and views as product and engineering teams, keeping all company work in one coherent platform.

Connect requests directly to physical and digital assets

Maintain an accurate inventory of company assets, from laptops and mobile devices to software licenses and service contracts, including ownership and status.

Attach relevant assets directly to incoming service tickets. Repairs, upgrades, and employee handovers all link to the same asset history.

Quickly search by serial number, filter by department or category, and see current custodians at a glance.

Transparent progress without status-chasing emails

Requesters check real-time progress on their portal ticket, where public replies, diagnostic attachments, and status milestones appear chronologically.

Technicians reply right from the work item, keeping communications attached to the ticket rather than trapped inside personal email inboxes.

Staff see updates the moment a ticket moves forward, while confidential team notes remain visible only within the internal workspace.

What it replaces

Windshift does not replace automated Mobile Device Management (MDM) or payroll software. It unifies daily employee service requests, hardware tracking, and task execution inside one system.

• A generic shared support inbox where requests disappear.
• Spreadsheets used to track company hardware and software licenses.
• Chaotic chat threads that lose critical context and approval records.
• A disconnected asset tracking tool with no link to active work.

Setting it up

Service portals and asset management are included in the free edition. Granular permissions ensure teams only access the portals, queues, and asset records relevant to their role.

• Create a dedicated portal for each internal service team.
• Configure request types with the specific fields your technicians require.
• Designate the target workspace and default workflow for incoming tickets.
• Import or record company assets and assign them to categories and owners.
• Submit a test request to confirm that it routes cleanly to the team queue.

Bring order to internal service requests

Download Windshift and try the complete platform on your own infrastructure.