Customer requests without a second backlog
Give customers a simple portal while delivery stays in the team’s existing workspace.
Windshift customer portals connect external intake directly to the workspace responsible for delivery. Each submission becomes a work item with the team’s workflow, fields, ownership, and planning context.
Customers can submit requests and follow progress without gaining access to the internal workspace. Teams keep public replies and internal notes separate on the same work item.
Connected customer intake
- Connect a portal to any workspace without creating a specialized service project
- Create structured request types and multi-step forms
- Scope portal access by customer organization and role
- Keep public customer replies separate from internal team comments